What the Milkman Can Teach us about Customer Experience

“Funny how the new things are the old things.” — Rudyard Kipling

I have so many fond memories growing up in the St. Louis area… I remember when my Mom and my Grandma would wait anxiously by the back door for the local milkman to deliver fresh milk and butter for the family every day; the Avon lady coming to our house with the brochures showing the latest beauty…